The Use Of Technology In Veterinary Practice
One of the nice things about a traditional, local, veterinary practice is that it provides a very personal and hands-on service. However, the COVID pandemic has accelerated the development of technology which can assist with social distancing, improve client convenience and reduce pet stress.
Online booking
If your pet requires urgent attention, or you are not exactly sure what type of appointment or service you require, it is always best to telephone a member of the friendly Reception team to help out. For routine appointments, many clients find the online booking option to be more convenient. The Acorn House online booking system is available 24 hours a day on the practice website and allows clients to search for available appointments by preferred vet, date and time.
Other online services
New client registrations and repeat medication requests may also be made online. This service allows clients to contact the practice at the time that suits them best and the practice receives a permanent written record of each request.
Video consultations
Acorn House has access to a remote consulting platform so that video consultations may be carried out. A thorough physical examination is usually recommended for any new problem or investigation, but video consultations can be very useful for patient follow-up and post-operative checks. This option allows the vet to observe pets nicely relaxed in their home environment and avoids the need for clients and patients to endure a stressful drive across town for every check-up.
On site equipment
Behind the scenes, Acorn House has invested in the newest clinical technology, such as digital Xray, ultrasound, and laparascopic equipment (for keyhole surgery). This allows the practice to offer a high level of care and wide range of procedures for our patients. Diagnostic images can also be readily shared with our specialist colleagues at the Royal Veterinary College, if collaboration is required for unusual or challenging cases.
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